As soon as your order is completed, it will be wrapped in organic brown paper and carbon neutral twine and handed off to a free-range carrier pigeon.
Just kidding. I wish. Orders will be shipped out with USPS. You will receive an automatic email with your tracking information as soon as your package is scanned by the post office. For orders outside the US, please keep in mind that customs has a mind of its own, so shipping time may vary.
What's your deal with returns and exchanges?
One-offs and custom orders can not be returned or exchanged due to the uniqueness of the order.
For everything else: If you’ve already received your order, it can be exchanged for another size if you can get the original back in the mail to me.
However, orders cannot be cancelled as I buy all my supplies based on your purchase!
But if something is incorrect—apologies! Give me an earful through the contact form and I will do my best to make amends.
How do I wash my Read Receipt?
Generally, your parents' instructions to wash with like colors is good; even better if you hand wash with delicate detergent. I then recommend air drying to minimize damage to both your sweatshirt and the planet. (That said, I personally throw mine in with the rest of the wash and don’t give it two thoughts but that is in no way my official advice I’m just lazy). More specific instructions here.
Do you have an amazing boyfriend who helps you with logistics and brainstorming and tells you your Instagram captions are hilarious when they are, in fact, not?
Yes. Thank you, Ian <3.
xx Chantal